Terms of Service
Effective date: September 14th, 2026
Last updated: September 14th, 2026
Version 3.0
Applies to: joinconstellations.com, the Constellations member portal, Constellations memberships, Constellations gatherings and events, and the Constellations services described below.
Per California law: Your right to cancel. You, the buyer, may cancel this agreement, without any penalty or obligation, at any time before midnight of the third business day after the day you agreed to it, not counting Saturdays, Sundays, and federal holidays. To cancel, send a signed and dated notice saying that you are cancelling — or words to that effect — by email to member@joinconstellations.com, or by mail to Constellations, 7200 Wisconsin Avenue, Suite 500, Bethesda, MD 20814. Any notice that makes clear you do not want to be bound will work, in whatever words you choose. If you cancel in this window, everything you have paid is refunded within 10 days. Your three business days run from the latest of these three things: the day you paid, the day we sent you your Membership Agreement, and the day you signed it. Whichever of those happened last is when the clock starts, so you always have three full business days after the agreement is in your hands.
1. Who we are, and how to reach us
Constellations is a membership community for adults, designed particularly — though not exclusively — for neurodivergent and disabled adults, including some adults with intellectual or developmental disabilities.
Constellations is a trade name of Inez Harrington, LLC, a Maryland limited liability company (Department ID W27606607). That is the business you are contracting with when you join, and it is legally responsible for the services described here. In these Terms, "Constellations," "we," "us," and "our" mean that business.
Mailing address: Constellations Inez Harrington, LLC 7200 Wisconsin Avenue, Suite 500, Bethesda, MD 20814
Member support: member@joinconstellations.com
Formal legal notices — notice of a dispute, a cancellation you want on the record, or service of process — go to member@joinconstellations.com, or by mail to the address above, marked "Legal Notice." A cancellation sent to member support counts as a cancellation.
If you need this document in another format, need help reading it, or would rather have it explained to you out loud, tell us and we will work with you. There is a North Star version of these Terms — a shorter, more direct companion. It is a summary, not the agreement; see Section 12.2.
2. What these Terms are, and how you agree to them
These Terms are a contract between you and us. They apply when you use joinconstellations.com, buy a Constellations membership or any Constellations service, use the member portal, attend a Constellations gathering, or use Nova.
You agree to these Terms when you check the box accepting them at checkout, when you sign your Membership Agreement, or when you accept them during portal onboarding — whichever comes first. We will tell you clearly, each time, that this is what you are doing. Scrolling past a link in a footer is not agreement, and we will not treat it as agreement.
We keep a record of which version of these Terms you accepted and the date you accepted it, and you can ask us for a copy of that version at any time.
Which document controls what. Your membership is governed by several documents, and each one controls its own subject:
Your signed Membership Agreement controls the fee, the term, what your membership includes, cancellation, refunds, restrictions, and how membership ends.
Your enrollment order and checkout disclosures control the price, the start date, and anything stated specifically for your purchase.
The Community Guidelines Agreement, which you sign with your Membership Agreement, controls conduct, member profiles, privacy between members, messaging, blocking, reporting a concern, gatherings, and community feature restrictions.
The Support Person Authorization controls what a Support Person receives and may do.
The Privacy Policy controls how information about you is collected, used, shared, kept, and deleted.
These Terms control the website, checkout, gatherings and events, and anything the documents above do not cover.
A separate written permission controls the specific use it authorizes.
Where these Terms and your Membership Agreement address the same subject, the Membership Agreement controls.
North Star versions never control. Every North Star version is a shorter, more direct companion to a document above. If a North Star version and the document it explains disagree, the document controls — and if you relied on a North Star version and it turns out to have been wrong or incomplete, tell us, because that is our error to fix, not yours to absorb.
Nothing here overrides your rights under the law of the state where you live. Where a state consumer-protection, cancellation, automatic-renewal, dating-service, privacy, or disability law gives you a right that these Terms would take away or narrow, that law wins and these Terms are read as if the conflicting part were not here.
If you do not agree, do not buy a membership or use the portal. If you have already paid and you do not agree with these Terms after reading them, tell us — see Section 13 for your cancellation and refund rights.
3. Who can join
You must be 18 or older. Constellations is for adults. We do not knowingly enroll anyone under 18, and we do not knowingly collect information from anyone under 18. If we learn that a member is under 18, we will close the account and refund the unused portion of any fee paid.
Where we are available. Constellations is available to adults who live in the United States, except that we are not currently able to enroll members who live in Washington or Nevada. Those states have consumer health data laws with requirements we are still working through, and disability information is central to what members share with us. This is a decision about getting those requirements right, not about the people who live there, and we hope to change it. If you live in Washington or Nevada, you are welcome to read anything we publish and to contact us, and we will let you know when it changes. If you move to Washington or Nevada during a paid term, please tell us and we will talk through your options.
You must give us accurate information. Your name, your email address, and the information in your member profile must be truthful. You may decide how much to share about yourself — including whether to disclose a disability, a diagnosis, your sexual orientation, or your gender identity — and declining to share any of that will not affect your membership. But what you do tell us and other members must be true.
Disability is not a barrier to joining, and it is not a barrier to deciding for yourself. We do not assume that a diagnosis, a support need, or the involvement of a family member means that an adult cannot make their own decisions. You are our member, and your choices govern. Section 4 explains how we handle the situations where someone else is involved.
CONSTELLATIONS DOES NOT CONDUCT CRIMINAL BACKGROUND SCREENINGS ON MEMBERS OR SUPPORT PERSONS, AND DOES NOT VERIFY ANYONE'S LEGAL IDENTITY.
We do not run criminal background checks, identity verification, or reference checks on anyone.
One search, and this is all of it. Before anyone becomes a Support Person, we search publicly available sex offender registry information for that person, for the one purpose of evaluating safety within Constellations. We do this for everyone named as a Support Person. We do not search members. Someone who is currently required to register as a sex offender cannot be a Support Person, and that is the only thing the search decides. It is not a background check, it finds only people listed on the registries we search on the day we search, we search once and do not monitor anyone afterwards, and where a state does not allow registry information to be used for a decision like this one, we do not use it. Section 4 describes what happens if a search turns something up. The Community Guidelines Agreement, Section 2, and the Support Person Authorization set it out in full.
We check the people we send your information to, because that is our decision to make. We do not check the members you might meet — a search that only finds registered sex offenders would tell you very little while leaving you feeling we had vouched for someone, and we will not do that.
Apart from that search, we may review publicly available information about a person when we have a reason to — but we do not do this routinely, we do not do it for everyone, and it is neither a background check nor identity verification. We meet each person joining by live video before we issue portal credentials, and we pay attention — but a conversation is not a screening.
Membership is not a safety credential. The fact that someone is a member tells you that they paid and agreed to our rules. It does not tell you that they are safe, honest, or who they say they are. Section 9 explains what we ask of you, and Section 10 explains what we can and cannot do about it.
Accessibility. If you need an accommodation to enroll — a different format, more time, a phone call instead of a form, someone to read something to you — ask us at member@joinconstellations.com. We will not require you to use a process that does not work for you, and asking for an accommodation will not affect your membership or your price.
Your account is yours. Do not share your login. Do not let anyone else use your account, and do not use anyone else's. If someone helps you get into the portal, that does not make the account theirs — see Section 4. Tell us right away at member@joinconstellations.com if you think someone has your password or is using your account. Impersonating another person, real or invented, is grounds for immediate removal under Section 11.
4. Support Persons, payers, and other people in your life
You are the member. You hold the rights and make the decisions under these Terms. Assistance from another person, a family relationship, an emergency contact designation, or payment by someone else does not give that person authority over your account, your information, your communication, or your choices.
A Support Person is the one formal role our documents provide. It is someone you choose — a friend, sibling, parent, aide, coach, or advocate — and you name them by completing the Support Person Authorization with that person. That document alone governs what your Support Person receives and may do; these Terms do not expand it. Naming a Support Person is optional, you may name one at any time or never, and having one or not having one changes nothing about your membership or your standing.
One level, and it is everything. Once you and your Support Person have both signed and the registry process is complete, that person is copied on all Constellations emails to you: announcements, event details, reminders, scheduling, billing, and Introduction Correspondence — the email in which we describe someone and ask whether you are interested, the email confirming that you have both said yes, and a single follow-up check-in. That includes the introductions you turn down. There are no partial options to choose between; you either name a Support Person or you do not.
Our replies work the same way. While an Authorization is in place there is no private email channel, apart from your portal account details, which go only to you. If you need to tell us something your Support Person should not see — including a concern about your Support Person — use Report a Concern in the portal or on the website rather than email. That form, and our follow-up to it, reach only you.
What your Support Person never receives: your portal login or password; your private messages with other members; your Nova conversations; what happens in coaching; who has asked to connect with you, who you have declined, and who you are interested in; information about your disability, health, sexual orientation, gender identity, or relationship history, other than words you wrote yourself in an email we copied them on; anything about another member beyond authorized Introduction Correspondence; and the details of a safety or conduct matter beyond what your Support Person needs in order to help keep you safe — never another member's name or account.
No separate portal account. A Support Person does not get an account of their own, browse-only or otherwise. They may sit with you and look at the portal together, on your account, at your direction and in your presence. They do not log in as you, post, comment, send or accept Connection Requests, or message as you or for you. If they help you use Nova while you are signed in, that conversation is attributed to your account — see Section 12.1.
If your Support Person is paid or acting in a job role. The Authorization asks whether they are. Someone acting in a professional role may be legally required to report suspected abuse, neglect, or exploitation, and their employer may have its own rules. The Authorization names a person, not a role — if the assigned person changes, a new Authorization is needed.
The registry search, and what happens if it turns something up. Before anyone becomes your Support Person we search publicly available sex offender registry information for that person, as Section 3 describes. If a search produces an apparent match that survives our own re-verification, we write to the proposed Support Person first, before any decision is made, and give them three business days to correct or confirm it. If there is no reply by the end of the second business day, we telephone the number on the Authorization, so that nothing turns on an unread email. Nothing is said to you while that is running. If the result stands, we tell you on a call rather than by email. The Support Person may ask us to look at it again, and we answer in writing within five business days.
A payer is whoever pays. Paying for someone's membership does not give you access to their membership. A payer receives billing records, receipts, and confirmation that the service was purchased, because those are the payer's own financial records. A payer does not receive the member's profile, intake conversation, portal activity, posts, Connection Requests, Nova conversations, introduction decisions, or anything the member has told us — unless the member has separately authorized it in writing.
We say this plainly because it comes up: a parent who pays has bought their adult child a membership, not a window into their adult child's social life. If you are paying for someone else, we will tell you before you pay exactly what we will and will not share with you, so that nobody is surprised later.
An emergency contact is the person we may try to reach if you appear unwell or unsafe at a gathering or on a call. Naming someone gives them no authority over your information or your decisions, and naming a Support Person does not automatically make that person your emergency contact.
If a court has appointed someone. Guardianship and conservatorship orders differ enormously, and many are limited to finances or healthcare and do not extend to the personal and social decisions Constellations involves. We do not operate a standing guardian or representative process. If a court order applies to you, write to us at member@joinconstellations.com and we will work through the situation with you individually before anyone enrolls.
When people disagree. If what a support person, parent, or payer wants conflicts with what you want, we follow you, and we may pause part of the service until it is resolved.
Changing or ending the arrangement. You may end or change a Support Person arrangement at any time, in writing to member@joinconstellations.com, and you do not have to give a reason. If writing is difficult, call us and ask us to put it in writing for you — we act on it straight away and send you the written confirmation afterwards. Withdrawal takes effect the moment we receive it, our systems are updated and copying stops within one business day, and withdrawal does not undo sharing that has already happened.
5. Membership and what it includes
We offer one membership.
5.1 What it includes
an intake conversation with our team, by video, which a support person may join.;
an internal record used to consider introductions, and a written introduction description that you approve before we use it;
a private member portal account;
articles, practical resources, and North Star formats and spaces;
discussions and other member spaces;
Connection Requests, and private messaging with members who have accepted your Connection Request (Section 8);
at least fifty virtual gatherings, group sessions, or live member question-and-answer sessions during your membership term — a commitment to offer them, not a commitment about your attendance (Section 5.4);
opportunities to attend in-person gatherings where we hold them (Section 5.4);
consideration for introductions at least once every three months (Section 8.1). Membership does not promise that you will be introduced to anyone.
access to Nova, the AI assistant inside the portal (Section 12);
the option to name a Support Person and an emergency contact (Section 4);
member rates on separately priced services outside your membership, where they are available.
Price and term: $5,000 for the annual membership term, paid in full. Your term runs twelve months from the date of payment, ending at 11:59 p.m. Eastern Time on the day before the first anniversary of that date, unless it is placed on an approved hold or ends earlier. See Section 13.
5.2 Things that cost extra
These are not membership benefits. They are separate purchases with their own terms:
Coaching Session: $165.00 (member rate)
Compass Strategy Session: $250.00
Research into your options and connection to affirming, vetted outside support.
Coaching and Compass sessions are governed by the terms shown when you buy them, not by these Terms. Neither is therapy, counseling, medical care, diagnosis, or legal advice, and neither is provided by a licensed clinician. See Section 12.4.
5.3 What a membership is — and is not
A membership buys you access, resources, and opportunities. It does not buy you an outcome.
We do not promise, and you should not read anything on our website, in our marketing, or in a conversation with us as promising:
that you will meet anyone;
that you will receive any particular number of Connection Requests or introductions, or any at all;
that anyone will accept a Connection Request you send;
that a conversation will lead to a friendship, a date, or a relationship;
that anyone you meet will be compatible with you, interested in you, honest with you, or safe.
Some members will meet people they are glad to know. Some will not. The fee buys the community, the resources, and our consideration — not a result.
We are not a matchmaking search or a dating app. We do not conduct a hands-on search for you, promise a number of matches, or assign you a personal matchmaker. The portal has no matching algorithm, no swipe interface, and no catalog of profiles to browse.
Independence. Constellations is not a one-to-one coaching program, and you are not assigned a personal coach as part of membership. If you feel overwhelmed or unsure how to proceed inside Constellations, we would rather you reach out to your own support system — a therapist, a family member, a coach, someone who knows you — than expect our team to fill that role, because we cannot.
5.4 Where we operate, and when things change
Geography. Constellations serves members in the United States, except Washington and Nevada (Section 3). In-person gatherings are held in select United States cities, currently concentrated in the Washington, D.C. metropolitan area and elsewhere on the East Coast. We hold them where the most members are, and that set changes over time. We do not promise an in-person gathering near you, and there may never be one in your area. You are welcome to travel to one; current locations are listed on the gatherings calendar in the portal.
What we do commit to. During your membership term we will hold at least fifty virtual gatherings, group coaching sessions, or live member Q&A sessions, and make them available to you — an annual total rather than a monthly minimum. This is a commitment to offer, not a commitment about your attendance. If you attend none of them you have received this benefit in full, we do not track your attendance against your membership, and it never affects your standing or your fee. We do not promise any particular number, frequency, or schedule of in-person gatherings, resources, or other programming.
Changes we may make. We may improve, reorganize, replace, add to, or retire individual features, resources, platforms, facilitators, discussions, and events. Communities change, and a membership that could never change would be a worse one.
Changes we may not make without telling you. We will not remove or materially reduce a benefit that you paid for, during a term you have already paid for, without giving you notice and a fair remedy — a substitute of comparable value, a pro-rata refund for the remainder of your term, or the right to cancel and receive a pro-rata refund, whichever you prefer. We will not treat "we may modify the service at any time" as permission to sell you something and then take it away.
Outages and maintenance. The portal runs on Circle, a third-party platform, and Nova runs on Chatbase. Both will occasionally be unavailable, for maintenance or for reasons outside our control. Brief or routine outages are not a reduction in benefits. A prolonged outage that materially deprives you of what you paid for is — tell us and we will make it right.
6. Joining, and what happens in what order
A consultation, if you want one. No obligation, no application, nothing to prepare.
At checkout we show you the price, the term, what is included, and these Terms, and you accept them before you pay.
You pay. Your term starts that day. Your three-business-day cancellation right starts on the latest of that day, the day we send you your Membership Agreement, and the day you sign it — so you always have three full business days after the agreement reaches you.
You complete a short Welcome Form so we can set up your membership record and send your packet.
Within one business day your agreement packet arrives from SignWell: the Membership Agreement (which confirms what you accepted at checkout and adds nothing to the price or term), the Community Guidelines Agreement, and — if you want one — the Support Person Authorization. If anything in it is unclear, ask us before you sign.
Once your packet is signed, you can book your intake conversation — you cannot book it before. By video. It is not recorded, and we do not use Zoom AI Companion during it — our team takes written notes. A support person may join. If video does not work for you, tell us and we will find another way.
Your portal access opens at the end of that conversation, with our team still on the call, so you can ask questions while someone is there. We send your invitation to your member email address and confirm with you that it arrived.
If you do not sign. We will check in with you and help with whatever is holding you up. Your term runs from the day you paid whether or not you have signed yet, and signing late does not extend it or entitle you to a refund — your refund right is the three-business-day window in Section 13.4, which runs from the latest of paying, receiving the Membership Agreement, and signing it. Nobody gets portal access without a signed packet.
We may decline an enrollment. If we do not think Constellations is right for someone, we will say so and refund anything paid in full. We may also decline or end an enrollment where someone has given us materially false information or where we have a credible safety concern.
7. The portal
The member portal runs on Circle, a third-party community platform. Circle has its own terms and its own privacy practices, and your use of the portal is also subject to them. If Circle's terms and ours conflict on something we control, ours govern between you and us.
What is in the portal: a gatherings calendar, discussion spaces, articles and practical resources with their North Star versions, the Community Guidelines and your signed agreements, member features including Connection Requests and messaging, and Nova.
What other members can see about you. Your profile shows your name and profile photo, your headline, bio, location, and any links you choose to add — all of which are optional. Your email address is hidden from other members. There is no member directory. Members see one another through what they post and comment, and through Connection Requests. Your profile is not indexed by search engines and the portal is not open to the public.
Participation points. The portal awards a point for each like your posts, comments, images, and events receive from other members, and our team can award points directly. The leaderboard shows the ten members with the most pointsover the last 7 days, the last 30 days, and all time.
Your profile and your bio. The Community Guidelines Agreement governs profiles and bios. In short: your photograph is optional, and if you use one it is a photograph of you, on your own. Our team may suggest changes to a bio, and a suggestion carries no obligation. Where a bio contains contact details, a specific location, sexual content, or information about another person who has not agreed to share it, we hide the bio straight away and email you at the same time to say what needs to change and why. The rest of your profile still shows, we do not tell anyone that a bio was hidden, and it goes back up once you have made the change and told us. A request to change a bio is not a warning and not a disciplinary step.
Things the portal does not do, as configured today: members cannot upload media files, cannot broadcast live, and cannot delete their own accounts from inside the portal (email us and we will do it — see Section 13.5).
What you post is yours, and it is on the record. Discussions and comments are shared spaces. Other members see what you write, and we cannot un-ring that bell. Do not post anything you would not want another member to read, screenshot, or remember. What members post reflects their own experience and opinion — not our views, our advice, or our endorsement.
Don't do these things in the portal: scrape it, copy the member list, use bots, break it, work around its access controls, or use it to advertise, recruit, or sell anything.
8. Introductions, Connection Requests, and meeting people
8.1 Introductions our team suggests
From time to time our team may notice that two members might enjoy knowing each other and suggest an introduction. This is not an active search performed on your behalf. We are not looking for someone for you, and we do not commit to any number of introductions or to any at all. Some members will be considered often. Some will never be suggested to anyone. Nothing happens unless both people say yes.
How it works, in order. We describe you to the other member in writing first: your first name and a short description with basic information about you — the kind of thing you would say when meeting someone. We do not provide your photograph as part of the decision material. If you post in the community, members who have seen your posts may already have seen your profile. Once you have both said yes, your profile — photograph included — is visible to them in the portal. It is not emailed.
Our team writes that description from your intake conversation, and you see and approve it before it is shown to anyone. You can change it at any time.
We never give members each other's contact information. No last names, no email addresses, no phone numbers, no addresses — not at any stage. Once you have both agreed, you talk inside the portal. What you choose to share with each other after that is your decision.
We commit to reviewing your membership at least once every three months to consider whether there is an introduction worth suggesting. That is a commitment to look, not a promise to find.
Sharing outside Constellations needs separate permission. We do not share your information with an outside matchmaker, service, or professional for introduction purposes unless you give separate, specific written permission for that sharing.
8.2 Connection Requests
If another member interests you, you can send them a Connection Request from their profile. A Connection Request is a request, not a message — the other member sees that you would like to connect, and nothing else.
Nothing happens without a yes from both people. The other member can accept or ignore your request. If they say no, or say nothing, that is the end of it, and you are not owed a reason. The two-message rule in Section 9.1 applies to Connection Requests: declining a request is an answer, and you should not send another. If they accept, you can then message each other privately inside the portal.
What a "yes" means, and what it does not. Accepting a Connection Request means one thing: that person is open to talking. It is not agreement to a date, a meeting, a relationship, or anything else. Either person may stop at any point, for any reason or none, without explaining. Nobody is obligated to keep talking, to meet, or to answer at all.
You may decline anything. You never have to accept a Connection Request or an introduction. You do not have to give a reason. Declining will not affect your membership, your standing, or how often you are considered in the future.
8.3 Private messages
Private messaging opens when your portal access opens, at the end of your intake conversation. By then you have signed the Community Guidelines Agreement — the document that governs messaging, and which you must sign before you can book your intake. Only members who have accepted each other's Connection Request can message each other. Group messages and voice messages are not available, and messages are text only.
We do not read your messages. As the portal is configured, our team does not open or read private messages between members, and nobody at Constellations is reading over your shoulder. Circle, the company hosting the portal, holds your messages on its systems under its own terms, and Circle — and in some circumstances Constellations — may be able to keep, see, or share some message information. In practice we learn what is in a particular conversation when one of the people in it shows it to us or reports it. Section 10 explains what that means. Write as though what you send could be kept.
You can block anyone. You can block any member from sending you private messages, at any time, whether or not you are connected. Blocking cuts off one-to-one messages only: the connection remains, you can both still see each other's posts and take part in the same spaces, and the person you block sees a note that you are not receiving messages. If you would rather not do it yourself, email member@joinconstellations.com and we will do it for you.
Switching your own messaging off is also available in your portal settings, or ask us. Doing so may hide past conversations from your inbox, and we may not be able to retrieve or provide copies of private messages — ours or yours. If there is a conversation you might want later, save it first.
We can switch messaging off. We can turn off any member's messaging at any time, including yours, if there is a report or a safety concern — and we may do that first and ask questions afterward. The same retrieval limit applies.
8.4 Discussions, comments, and gatherings
Discussions, comments, and gatherings are shared spaces. They are for the group, not for reaching one person.
Do not use a shared space to reach someone who has not answered you privately. If someone declined your Connection Request, or accepted and then stopped replying, do not raise it in a discussion, do not post at them, do not ask them to message you, and do not post your phone number or email so they can reach you around the process. That is pressure with a different return address, and it is a violation of these Terms.
8.5 What we do not know about the people you meet
We do not verify identity. We do not run background checks. We do not investigate what members tell each other, and we cannot see private messages. Once you take a conversation outside the portal, it is entirely outside our view.
You are meeting strangers. Use the same judgment you would use meeting anyone: meet in public, arrange your own way there and back rather than being collected from home, tell someone where you are going and when you will be back, do not give out your home address, and stop talking to anyone who pressures you for personal or financial information.
9. How we expect people to behave
Our Community Guidelines Agreement says this in the community's own voice, and it controls on conduct. This section states the same expectations as contract terms, so that everyone knows what is actually required.
9.1 The principles, as actual rules
Pressure is poison. Nobody should be pushed into a response, an introduction, a connection, a meeting, or a disclosure. In practice this means:
Do not push someone to answer faster, decide sooner, or explain a decision they made.
Do not push someone to share more about themselves than they have offered — including about their disability, their diagnosis, their finances, their living situation, or their sexuality.
Do not push someone to move a conversation somewhere else, meet somewhere private, or take a next step they have not agreed to.
Do not use guilt, urgency, obligation, flattery, or persistence to get past a no.
If someone tells you they need time, that is the end of the conversation until they come back.
The two-message rule. Once you are messaging, take it slowly. Concretely: send one message; if there is no answer, send at most one follow-up; if there is still no answer, stop. No third message, no switching to another channel, no asking someone else to pass a message along, no finding them in a discussion, no finding them on social media. The rule applies to Connection Requests as well as messages — a decline is an answer. Two messages is a maximum, not something you are owed: if someone declines, asks you to stop, or asks for space, you stop then.
Slow does not mean safe. Moving slowly gives you more time to notice how someone treats you, and that is genuinely useful. It does not make anyone trustworthy and it does not protect you from someone who intends harm. Someone patient can still be dangerous. Trust what you observe, not how long you have known them.
Clarity is kindness. If you are not interested in continuing, say so plainly and kindly rather than going quiet and leaving someone to guess. This is an expectation, not a requirement — you are never obligated to explain a decision, and you may end any conversation without a word if that is what you need to do, particularly if you feel unsafe. Clarity is asked of you when you are the one who is comfortable, not when you are the one who is worried.
9.2 Things that are never allowed
Doing any of these can get you removed from Constellations, in serious cases immediately:
Harassment — repeated unwanted contact, following someone across spaces, or continuing after being asked to stop.
Threats or intimidation toward a member, a member's family, or our team.
Discrimination or slurs based on race, ethnicity, national origin, religion, disability, neurotype, sex, sexual orientation, gender identity, or age.
Abusive language toward a member or our team.
Coercion — pressuring, manipulating, or wearing someone down into contact, disclosure, meeting, intimacy, or money.
Sexual harassment, sexual comments someone has not welcomed, and sending sexual or explicit images or messages that were not asked for. On the portal, sexual images, messages, and requests are not permitted at all.
Impersonation — pretending to be someone else, inventing an identity, or using another member's account.
Scams and financial solicitation — asking a member for money, a loan, gifts, gift cards, cryptocurrency, investment, donations, financial information, or financial help of any kind. Do not ask another member for money. Ever, for any reason. If a member asks you for money, do not send it — tell us. Do not offer a member money or anything of significant value, and do not use a gift, a favor, or financial help to create obligation or to pressure someone.
Commercial solicitation — selling, marketing, recruiting, or promoting your business, cause, or opinions to members.
Sharing another person's private information — their contact details, their photo, their disability or health information, their messages, or anything they told you in confidence — without their permission.
Screenshots and recordings. Do not screenshot, record, copy, or forward another member's posts, profile, photos, or private messages to anyone outside Constellations without that member's permission, except as Section 9.3 allows.
Sharing contact details in shared spaces. Do not post phone numbers, email addresses, social media handles, or home addresses — yours or anyone else's — in discussions, comments, or your profile. Connection Requests and private messages are how members talk one-to-one here.
9.3 What you are always allowed to do
Nothing in Section 9.2 stops you from:
reporting a concern to us, with whatever detail and evidence you have, including screenshots of another member's messages;
keeping copies of messages as a record of a concern;
telling a support person, family member, therapist, doctor, lawyer, or advocate what happened to you, including what someone said to you and who they are;
reporting to the police or any other authority, and giving them whatever they ask for;
making a complaint to a consumer protection agency, an attorney general, or a court;
writing an honest review of Constellations, publicly, including a negative one.
We will never treat any of that as a violation of these Terms, and we do not ask anyone to stay quiet as a condition of membership, a refund, or anything else. The rule against sharing private information exists to protect members from exposure, not to protect us from criticism.
No retaliation. No one may retaliate against a member for making a report in good faith, or for helping us look into one. Good faith means you believed what you told us was true; you do not have to be right. Knowingly making a false report in order to harm someone is itself a violation.
9.4 Communication differences and conduct
Members here communicate in different ways. Directness that reads as blunt, difficulty reading tone, missing a social cue, over-explaining, taking longer to reply, or asking a question others would consider too direct — none of these is a violation, and we will not treat them as one.
The line is not style. The line is effect on another person's boundary. Not noticing that someone wanted to end a conversation is a misunderstanding, and we will tell you so you can adjust. Continuing after they have said so is a violation. If you are ever unsure whether something is okay, ask us before you do it — that is a better use of our time than sorting it out afterward.
10. Reporting, moderation, and what we can actually see
10.1 How to report
Report a Concern is in the portal, and on the website at joinconstellations.com/report-a-concern in case you are ever locked out of your account. It goes to our team and never to other members. The form asks who is making the report, so that a person can acknowledge it and follow up with you. You do not need proof, and you do not need to be certain. You can also email member@joinconstellations.com — but if you have a Support Person, use the form within the member portal rather than email for anything you would rather they did not see, because email reaches them and the form within the portal does not (Section 4).
Nothing in these Terms requires you to report something that happened to you. Whether and when to do that is always your choice. If someone else may be at risk, we ask that you tell us promptly.
If you are in immediate danger, call 911. We are not an emergency service. We do not monitor the portal in real time, and there is no one watching for a crisis.
10.2 What we can and cannot see
We can see, and can review, edit, hide, or remove: posts, comments, profiles, and anything else in the shared spaces of the portal.
We cannot see private messages between members, and we cannot see anything that happens once two members take a conversation outside the portal — texting, calling, or meeting. If something goes wrong there, we will not know unless you tell us. That is not a policy choice — it is a fact about where the conversation is happening, and it is the reason reporting matters so much here.
We do not monitor continuously. Nobody reads every post as it is written. We review what is reported and what we happen to see. We cannot promise to prevent harm, and we do not.
10.3 What we do about a report
We will acknowledge a report within two business days and tell you what we are able to tell you. An acknowledgment does not mean the review is finished. We may not be able to tell you what happened to another member, because that is their information.
Some of the rules here take practice. The first time someone breaks the two-message rule, posts off the stated topic of a space, or makes a similar mistake, we will usually explain what happened and what to do instead rather than restricting anything. That does not reduce anyone else's protection — the conduct still stops, and the person affected is still looked after. Needing more practice does not mean a lower standard is applied to you, and having no support needs does not mean you get more chances.
Depending on what we find, we may: explain a concern; give a warning; remove content; limit access to a feature or a space; restrict messaging; pause portal access while a concern is reviewed; ask a member not to attend a gathering; suspend a membership; or end a membership. We ordinarily use the smallest measure reasonably suited to the concern.
We act on serious safety concerns immediately, before investigating, where waiting would put someone at risk. That may mean restricting access first and sorting it out after. When we pause something while we look into a concern, we will tell you at the time and say in general terms why, unless saying so would put someone at risk.
Being reported is not the same as being guilty. Except where immediate action is reasonably necessary for safety, we will tell you in writing what has been said and give you a reasonable opportunity to respond before making a final decision. A report is not a finding.
Disability and communication differences are not grounds for a restriction. A communication difference is not proof that a rule was broken or that someone acted dishonestly. The question is conduct and its effect, particularly after another person has stated a boundary. A person reviews every concern; an automated or AI-generated signal is not treated as proof.
10.4 Asking us to look at a decision again
If we suspend or end your membership, or restrict a feature, we will tell you in writing what we decided, when it takes effect, and what happens to your fee. You may ask us to look at it again by emailing member@joinconstellations.com within 30 days. A person will read what you send and reply in writing within 14 days, and where reasonably possible for a business of our size, that person will not be the person who made the first decision. You may have a Support Person or advocate help you with the request. This is a written internal review, not an investigation or a hearing.
We will not require you to use this process before going to a consumer protection agency, an attorney general, a lawyer, or a court.
10.5 Money, if your membership ends
If we end your membership for your own serious or repeated conduct, materially false information, or nonpayment, the membership fee is not refunded except where the law requires otherwise. Your fee pays for a twelve-month term.
If we end your membership for our own reasons — we discontinue the program, we materially change what we offer without an acceptable substitute, or we decide the fit is not right for reasons unrelated to your conduct — we refund the unused portion, pro-rated.
If you end your membership, Section 13 applies.
11. Suspension and ending a membership
We may suspend or end a membership for: a serious violation of these Terms, the Membership Agreement, or the Community Guidelines Agreement; repeated violations after an explanation or warning; materially false information; a credible safety concern; nonpayment; or using Constellations in a way that harms other members or the community.
We may act immediately, without warning, where there is a threat, sexual harassment, a scam or financial solicitation, impersonation, or comparable risk.
We will tell you in writing what happened, what we decided, when it takes effect, what happens to your money under Section 10.5, and how to ask us to look at it again under Section 10.4.
When a membership ends, portal access and member features end, your profile is removed from member view, you are no longer considered for introductions, and any pending introduction stops. Posts and comments may remain visible to the people who could already see them unless you ask us to remove them.
You may leave at any time — Section 13.
12. Nova, North Star, and our resources
12.1 Nova
Nova is an AI assistant inside the member portal. It answers general questions about connection, communication, and how Constellations works, and it is built on the Constellations approach. It is software — not a person, a coach, a therapist, a safety professional, or a member of our team.
Nova runs on Chatbase, an outside provider, not on Circle. Nova appears inside the portal, so it can look like part of the portal; it is not. When you type to Nova, your message goes to Chatbase and on to its own service providers, including the provider whose AI model generates each answer.
Everything Nova says is generated by artificial intelligence. No person writes Nova's answers, and no person reviews an answer before you see it. Nova can be wrong — AI tools produce answers that sound confident and are sometimes inaccurate, incomplete, or simply made up. Check anything that matters with a person rather than relying on Nova. Do not treat Nova's answer as a fact about the world, about another member, or about you. If you show Nova a message another member sent you, Nova's interpretation of it is not a finding about that person.
Your Nova conversations are connected to your member account. You reach Nova by signing in, so a conversation is necessarily attached to the account it came from. Authorized Constellations staff can read Nova conversations.Nobody is watching while you type, the chat is not monitored in real time, and we do not read every conversation — we look when there is a reason, such as checking the quality of an answer, operating or securing the service, answering a privacy request, or following up on a concern. Treat Nova as something our team may read.
Telling Nova is not telling us. Nova does not pass anything on, notify anyone, open a case, or follow anything up. Nova is not how you report a concern — for that, use Report a Concern in the portal or on the website, or email us (Section 10.1).
Nova is not a crisis or emergency service. Nova does not assess whether something is an emergency and does not contact us, emergency services, or anyone else on your behalf. Nova may show a standard message pointing to outside resources when what you have written appears to describe immediate danger; that message is automatic and does not mean a person has seen what you wrote. If you or someone else may be in immediate danger, call 911, or call or text 988 for the Suicide & Crisis Lifeline.
Nova decides nothing. It does not decide who receives an introduction, whether a rule has been broken, what happens to another member, or anything about your membership. A person makes every decision of that kind.
When you want a person: email member@joinconstellations.com, ask in a discussion space, or book a coaching session. A human answer is always available and Nova is never the only option.
Use it for general questions about connection, communication, and social situations. Not for decisions about your health, your medication, your money, your legal rights, or whether a specific person is safe.
The Privacy Policy explains what information is involved in using Nova, which providers process it, who at Constellations can see it, how long it is kept, and how to have it deleted.
12.2 North Star
North Star was created to reflect the diversity of our membership. North Star features and spaces are available to every member and are visible in every member's portal by default. The Community Guidelines Agreement explains what North Star is and how it works, and that explanation controls.
Three things belong here as contract terms:
You may hide North Star spaces from your portal at any time, yourself, without giving a reason or anyone's permission, and make them visible again later. Your intake conversation is an opportunity to talk it through if you would like to; it is not a step you have to complete, and nobody else decides it for you.
North Star is not a separate membership category and not a label applied to a member. Using, hiding, or returning to North Star spaces does not change your rights, your responsibilities, or what your membership includes.
North Star versions of documents — including these Terms — are shorter, more direct companions, not the agreement. A North Star version will never leave out a cost, a deadline, a risk, or a right you have; it says the same things with fewer words. Where the two differ, the full document controls.
12.3 Our resources belong to us
Articles, videos, worksheets, recordings, North Star versions, and other Constellations materials are ours or our licensors'. You may use them for yourself — read them, save them, print them, and share them privately with your own support person, therapist, coach, or family. You may not republish them, post them publicly, sell them, or use them to run a program of your own.
12.4 What Constellations is not
Constellations — including Nova, our resources, our coaching, our gatherings, and anything our team says to you — is not:
therapy, counseling, or mental health treatment;
medical care, diagnosis, or advice;
legal or financial advice;
case management, care coordination, guardianship, or protective services;
an emergency, crisis, or safety service;
supervision of any kind.
Our team are not licensed clinicians and there is no therapist–patient privilege in anything you tell us. If you need clinical care, please get it — and if you would like help finding an affirming provider, that is what a Compass Strategy Session is for.
13. Money: paying, cancelling, and refunds
13.1 What you pay
$5,000 for the annual membership term, paid in full. Coaching and Compass sessions are priced in Section 5.2. A different price shown in an individually issued enrollment order controls for that purchase, and a price change never affects a term already paid for.
Payments are processed by Stripe. Some payments may currently be taken through Chase Business Services, our business bank, while we complete the move to Stripe. We do not store your complete payment-card number.
13.2 Payment problems
Your membership does not begin until your payment goes through, so a failed payment simply means enrollment has not started — there is nothing to pause and nothing to lose. If a payment fails we will email you so you can try again.
13.3 What happens at the end of your term
Nothing renews automatically. We do not store a card to charge you again, and you will never be billed without agreeing to it first. Your membership runs for the twelve months you paid for and then ends. Because nothing renews automatically, you never have to cancel to avoid a charge.
13.4 Cancelling and refunds
Your right to cancel within three business days.
You may cancel this agreement, without any penalty or obligation, at any time before midnight of the third business day after the day you agreed to it, not counting Saturdays, Sundays, and federal holidays. To cancel, send us a signed and dated notice saying that you are cancelling — by email to member@joinconstellations.com, or by mail to Constellations, Inez Harrington, LLC, 7200 Wisconsin Avenue, Suite 500, Bethesda, MD 20814. Any notice that makes clear you do not want to be bound will work, in whatever words you choose. If you cancel in this window, we will refund everything you have paid within 10 days.
Your three business days run from the latest of these three things: the day you paid, the day we sent you your Membership Agreement, and the day you signed it. Whichever happened last is the day the clock starts. If you pay on a Tuesday and we send you the agreement on Wednesday, the three days run from Wednesday; if you do not sign until the following Monday, they run from that Monday. You always have three full business days after the agreement is in your hands.
After the three-day window, the membership fee is not refundable, except:
where the law of the state where you live requires otherwise;
where we cannot deliver something material that we sold you, in which case you get a pro-rata refund;
where we end your membership for our own reasons (Section 10.5);
if a member dies — on receiving a copy of the death certificate we refund the unused portion of the term, pro-rated, to whoever paid. There is no deadline for asking;
if a member becomes seriously ill or seriously incapacitated — the member may ask us in writing to place the membership on hold for up to six months. Your Membership Agreement, Section 5.5, sets out how that works: the clock stops, access and services pause for the duration, you can lift the hold at any point within the six months and resume with the same paid time remaining, and at six months the membership resumes automatically with nothing forfeited.
You may tell us at any time that you do not want to continue. Unless you ask us to close the account sooner, that means access continues through the term you paid for and then ends.
13.5 Leaving, and what happens to your information
To leave: email member@joinconstellations.com and say so. You do not need to explain why.
Ending your membership and deleting your account are different things. Ending your membership lets your current term run out. Deleting your account removes your access and your profile now. Tell us which one you want; if it is unclear, we will ask rather than guess, because guessing wrong in either direction is costly. Members cannot delete their own portal account from inside the portal — email us and we will do it within five business days, and confirm when it is done.
After your membership ends: your portal access stops, your profile is removed from member view, you are withdrawn from consideration for introductions, and any pending introduction stops. Posts you made in shared spaces remain visible to the people who could already see them unless you ask us to remove them — tell us and we will. What we keep, and for how long, is described in the Privacy Policy.
14. Gatherings and events
Registration. Some gatherings need advance registration and some have limited places. What we expect of people at the event, whether alcohol will be available, photography consent, liability waivers, and any accessibility needs are all set out or collected at registration.
Accessibility. Tell us what you need — captions, a quiet space, a Support Person attending with you, materials in advance, a different format. Ask as early as you can so we have time to arrange it, but ask late rather than not at all. There is no charge for an accommodation.
Support Persons at gatherings. A member's Support Person may attend in-person gatherings with them as a support-related guest. They must be registered in advance for each event, and there is no charge — a Support Person with you is an accommodation, and we do not charge for accommodations. While present they follow the venue's rules, our photography and recording rules, and the Community Guidelines Agreement's privacy and conduct rules, which they agree to by signing the Support Person Authorization. At virtual gatherings a Support Person may help the member join and settle in, then ordinarily stays off camera unless the member still needs help or the host invites them in.
In person. You are responsible for getting yourself there and home. We do not provide transportation or supervision. Follow the venue's rules.
Alcohol. Constellations does not provide alcohol and does not host a bar at any event. Some gatherings are held at restaurants and venues where alcohol is sold; where that is so, members buy their own, and the registration page says in advance that alcohol will be available, so that nobody arrives without knowing. Anyone whose conduct at an event breaches Section 9 is dealt with under Section 11 regardless of whether they had been drinking.
Cancellations. We may cancel or reschedule a gathering. If we do, we will tell you as soon as we can, and refund any separate fee you paid for it.
Photography and recording by us. Where a gathering is photographed or recorded, we tell you in advance and give you a way to decline without being excluded. Permission to be in a group photograph is not permission to use it: we ask for separate written permission before any image or recording is used in marketing, on the website, or in a testimonial.Some virtual gatherings are recorded; when one is, we say so at the start and Zoom shows its own recording notice.
Recording by members. Do not record or photograph other members at a gathering, virtual or in person, without their permission. Do not post images of other members anywhere.
15. Your content, and our content
What you write is yours. Your posts, comments, profile, photos, and messages belong to you. We do not claim ownership of them and we do not acquire rights to your personal experiences by virtue of your having shared them here.
The permission you give us is narrow, and it is only what running the service requires. You give us permission to store, display, copy, and distribute what you post, inside Constellations, so that the portal works and other members can see it. That permission lasts as long as your content is in the portal and ends when it is removed. It does not let us use what you wrote in marketing, on our website, in a testimonial, in a case study, or anywhere outside Constellations.
For anything outside Constellations, we ask separately. If we want to quote you, feature your story, use your photograph, or share what you wrote, we will ask for your written permission for that specific use — and you can say no, or say yes and change your mind later.
Do not post things that are not yours to post. Do not post copyrighted material you do not have rights to, other people's private information, or content that is unlawful.
We may remove content that breaks these Terms or the Community Guidelines Agreement.
Third-party links and platforms. The portal runs on Circle, Nova runs on Chatbase, video runs on Zoom, agreements are signed through SignWell, payments run through Stripe and our bank, and our resources link out to books and other materials elsewhere. Those companies have their own terms and their own privacy practices, and we do not control them. Some outbound links to books and resources are affiliate links, meaning we may earn a small commission if you buy through them, at no additional cost to you. Any affiliate link is marked as such where it appears, and where more than one seller is offered for the same resource, the choice is yours.
16. Privacy
How we collect, use, share, keep, and delete information about you is described in the Constellations Privacy Policy. Please read it — much of what members share here is sensitive: disability and health information, support needs, sexual orientation, gender identity, relationship history, and photographs.
Three things that belong here as well as there:
We are not a healthcare provider, and HIPAA does not apply to us. Health and disability information you share with us does not have HIPAA protection. We still treat it as sensitive, because it is, and because other laws apply to it.
We do not sell your personal information and we do not use it for targeted advertising.
What you tell us is not privileged. We are not clinicians or lawyers. A court can compel records we hold, and we may disclose information where the law requires it or where we reasonably believe it is necessary to prevent serious harm.
17. Disclaimers and limits
We provide Constellations as it is. We will use reasonable care to provide what these Terms describe. We do not guarantee that the portal will always work, that everything in it will be accurate, or that it will be free of errors, interruptions, or every security threat.
We do not promise outcomes. Section 5.3 says this and it is worth repeating: no introductions, no responses, no compatibility, no relationship, no result of any kind is promised.
We are not responsible for what other members do. We do not control other members, we do not verify them, and we cannot see what happens between two people once they are talking outside the portal. You interact with other members, and meet them, at your own risk. We are responsible for our own conduct and for meeting our obligations under this agreement — not for another adult's choices.
We are not responsible for the independent acts or omissions of Circle, Stripe, SignWell, Zoom, Chatbase, Chase, Zapier, a venue, an event provider, or another outside professional or service, except to the extent the law provides otherwise.
Nothing here limits our responsibility for our own fraud, our own intentional misconduct, our own gross negligence, or anything the law does not allow us to limit.
18. Limits, disputes, and the rights this section affects
Please read this section carefully. It changes what you can do if something goes wrong, and it is the part of these Terms we most want you to understand before you agree. There is a North Star version of this section, and you can ask us to go through it with you on a call before you accept.
18.1 Limitation of liability
To the fullest extent the law allows, our total liability to you for all claims arising out of or relating to these Terms or Constellations will not exceed the total amount you paid us in the twelve months before the event giving rise to the claim, and we are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits or lost opportunities. These limits apply regardless of legal theory and even if a limited remedy fails of its essential purpose.
That cap does not apply to any of the following, and these are not limited in any way:
a claim for death or personal injury;
a claim arising from harassment, abuse, or sexual misconduct;
a claim arising from our own failure to act on a report we received;
our own fraud, willful misconduct, or gross negligence;
anything the law does not permit us to limit.
Those carve-outs are there on purpose. A cap measured against a membership fee makes sense for a billing dispute. It does not make sense against someone being hurt, and we are not going to write a contract that pretends otherwise.
18.2 Indemnification
If you deliberately do something wrong — harassment, abuse, fraud, a scam, impersonation, or breaking the law — and that brings a claim against us from someone else, you agree to cover our reasonable costs and attorneys' fees in defending it.
This is limited to intentional misconduct and unlawful acts. It does not apply to an ordinary breach of these Terms, to a mistake, to a misunderstanding between members, or to anything arising from our own negligence, our own willful misconduct, or our own breach. If you are the person who was harmed, this clause has nothing to do with you.
18.3 Arbitration — and your right to opt out
What this means. Most disputes between you and us will be resolved by a neutral arbitrator rather than by a judge and jury. Arbitration is private, it is usually faster than court, and the arbitrator's decision is binding.
Except as provided below, any dispute arising out of or relating to these Terms or the services shall be resolved by binding individual arbitration under the Federal Arbitration Act, administered by the American Arbitration Association, and no class actions are permitted. Maryland law governs, with venue in Montgomery County, Maryland.
We pay. Constellations pays the arbitration administrator's filing and case-management fees for a claim you bring, except to the extent the law permits a different allocation. You are responsible for your own attorney if you hire one.
What arbitration does not cover. These go to court, not arbitration, whatever else this section says:
any claim for death or personal injury;
any claim involving harassment, abuse, or sexual misconduct;
any claim either of us brings in small claims court;
any request for an injunction to stop ongoing harm.
Federal law separately permits a person alleging sexual assault or sexual harassment to elect court instead of arbitration where that law applies.
You can opt out, and it costs you nothing. Write to member@joinconstellations.com within 30 days of accepting these Terms and say that you are opting out of arbitration. That is all it takes — no form, no reason, no particular words. Opting out changes nothing else: not your price, not your membership, not your benefits, not your standing. If you opt out, disputes go to court under Section 21.
We would rather you knew this was here than discovered it later. If you are not sure what it means, ask us before you accept and we will explain it plainly — that is a normal thing to ask, and asking is free.
18.4 Jury trial
For any dispute that goes to court rather than arbitration, you and we each give up the right to a jury trial, and the case is decided by a judge. This does not apply where the law does not permit it.
18.5 Time limit for bringing a claim
Any claim arising out of these Terms or Constellations must be brought within one year of when you knew, or reasonably should have known, of the facts giving rise to it. After that, the claim is barred.
This one-year limit does not apply to:
a claim for death or personal injury;
a claim arising from harassment, abuse, or sexual misconduct;
anything a state's law does not permit to be shortened.
The exclusions matter. People often come forward about harm long after it happened — sometimes years later, and more often when they were pressured into silence or did not recognize at the time that what happened to them was reportable. A one-year clock should never be the reason someone is told they are too late.
18.6 Attorneys' fees
Each party bears their own attorneys' fees and costs, except where a statute, a court order, or Section 18.2 provides otherwise.
18.7 Severability within this section
If any part of this section is unenforceable, that part is severed and the rest stands — except that if the carve-outs in 18.1, 18.3 or 18.5 are held unenforceable, the corresponding limit is unenforceable with them. We do not get the benefit of a limit without the exception that made it fair.
19. Changes to these Terms
We may update these Terms. When we do, we will change the "Last updated" date and post the new version.
For a material change — one that meaningfully affects your rights, what you get, what you pay, or what we may do with your information — we will email you at least 30 days before it takes effect, and tell you plainly what changed.
What logging in does not mean. Continuing to use the portal is agreement to updated conduct rules. It is not agreement to a price increase, a reduced benefit, a new automatic renewal, a change to your cancellation or refund rights, or a replacement of your Membership Agreement. For any of those, we will ask you to agree affirmatively, and if you do not, your existing terms continue until your current term ends. See Section 20.
20. Existing members, and the transition to these Terms
Some members joined Constellations before these Terms existed, under individually signed Membership Agreements. This section is about them.
Your signed agreement still governs your deal. Price, term, what your membership includes, and how it ends are what your Membership Agreement says. These Terms do not replace it, do not change your price, and do not reduce what you were promised.
What these Terms add for existing members are the portal rules — Sections 7 through 11, on conduct, Connection Requests, reporting, and moderation. The portal did not exist when some members joined. Rules for a shared space that everyone has to follow are a reasonable addition, and they take effect for existing members when they accept them at portal onboarding.
What we will not do: treat a member's first login to the portal as agreement to a price increase, a reduced benefit, a new automatic renewal, a change to refund rights, or a replacement of the agreement they signed.
At the end of a term. If we offer you a new term, we will tell you what the terms are, what has changed from your current agreement, and what it costs, with enough notice for you to decide. Nothing changes retroactively.
If the business changes hands or reorganizes. If Constellations is transferred to a new legal entity, your agreement moves with it, on the same terms.
21. General
Severability. If any part of these Terms is unenforceable, it will be narrowed to the minimum extent necessary or severed, and the rest still applies.
No waiver. If we do not enforce something once, we have not given up the right to enforce it later.
Assignment. You may not transfer your membership to anyone else. We may transfer this agreement, and our rights and obligations under it, to a successor entity in connection with a sale, merger, reorganization, or change in our legal structure — see Section 20. Your rights under these Terms are not affected by an assignment.
Entire agreement. These Terms, your Membership Agreement, the Community Guidelines Agreement, the Privacy Policy, your enrollment order, and any Support Person Authorization you have signed are the whole agreement between us about Constellations. Section 2 says which controls each subject.
Events outside reasonable control. Neither of us is liable for a delay or failure caused by circumstances outside that party's reasonable control. If those circumstances prevent us from providing the essential membership benefits for more than sixty consecutive days, either of us may end the agreement and we will refund the unused portion, pro-rated.
Governing law. These Terms are governed by the law of the State of Maryland, without regard to its conflict-of-laws rules — except that nothing in this section takes away any right you have under the consumer protection, cancellation, automatic renewal, dating service, privacy, or disability law of the state where you live. Those rights are yours regardless of what this agreement says.
Where disputes are heard. Any dispute that is not resolved under Section 18.3, or that Section 18.3 does not cover, or where you have opted out of arbitration, will be brought in the state or federal courts located in Montgomery County, Maryland — subject to the savings clause above. This matches your Membership Agreement, Section 14.4. Either of us may bring an eligible small claim in the small claims court where you live.
Notices to you go to the email address on your account. Keep it current, and tell us if you need another accessible method of communication.
Notices to us go to member@joinconstellations.com, or by mail to the address in Section 1 marked "Legal Notice" for anything formal. A cancellation sent to member support counts as a cancellation.
Complaints. Tell us first — we would rather hear it from you. You also have the right to contact the attorney general in your state. Maryland residents may contact the Maryland Attorney General's Consumer Protection Division.
End of Terms.
Constellations Terms of Service · Version 3.0